All walkthroughs
Add-on · Support Desk
Support Desk
The problem: A customer's problem sits in one person's inbox, and nobody else knows it was ever said.
What follows is Bramblewood Grounds Co., a business we made up, and figures we made up with it. It plays by itself — 5 steps, about a minute. Pause any time, or step through at your own pace.
Step 1 of 5
It arrives where everybody can see it
Watch an email to your support address become a ticket on the customer's own page — not a message in one person's inbox.
Step 1 of 5 · It arrives where everybody can see it
Watch an email to your support address become a ticket on the customer's own page — not a message in one person's inbox.
Watch another
A new inquiry becomes a customerInquiries arrive in five different places and some of them quietly go cold.From a price to money in the bankQuotes take an evening to write, and then nobody knows whether they were even opened.Taking somebody on, and their first day workingHiring lives in a spreadsheet and an inbox, and the new person's first day is a scramble.FinanceYou only find out what a month really made weeks after it has finished.
Ready to try it with your own work in it? Build your setup.