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A new inquiry becomes a customer
The problem: Inquiries arrive in five different places and some of them quietly go cold.
What follows is Bramblewood Grounds Co., a business we made up, and figures we made up with it. It plays by itself — 7 steps, about a minute and a half. Pause any time, or step through at your own pace.
Step 1 of 7
The inquiry arrives
Somebody fills in the form on the website late in the evening. Watch it get caught with nobody at the desk.
Step 1 of 7 · The inquiry arrives
Somebody fills in the form on the website late in the evening. Watch it get caught with nobody at the desk.
Watch another
From a price to money in the bankQuotes take an evening to write, and then nobody knows whether they were even opened.Taking somebody on, and their first day workingHiring lives in a spreadsheet and an inbox, and the new person's first day is a scramble.FinanceYou only find out what a month really made weeks after it has finished.Quotes & ProposalsEvery quote is written from scratch, and the good ones only exist on one person's laptop.
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