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Add-on · Ratings & Surveys
Ratings & Surveys
The problem: You hear about an unhappy customer for the first time when you read the review.
What follows is Bramblewood Grounds Co., a business we made up, and figures we made up with it. It plays by itself — 5 steps, about a minute. Pause any time, or step through at your own pace.
Step 1 of 5
Ask, the day after
Watch one question go out on its own once the visit is done. One tap to answer, ten seconds to give.
Step 1 of 5 · Ask, the day after
Watch one question go out on its own once the visit is done. One tap to answer, ten seconds to give.
Watch another
A new inquiry becomes a customerInquiries arrive in five different places and some of them quietly go cold.From a price to money in the bankQuotes take an evening to write, and then nobody knows whether they were even opened.Taking somebody on, and their first day workingHiring lives in a spreadsheet and an inbox, and the new person's first day is a scramble.FinanceYou only find out what a month really made weeks after it has finished.
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