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Add-on · Field Service & Dispatch
Field Service & Dispatch
The problem: The day's work lives on a whiteboard, in a group chat and in three people's heads, and the bill is written from memory on Friday.
What follows is Bramblewood Grounds Co., a business we made up, and figures we made up with it. It plays by itself — 5 steps, about a minute. Pause any time, or step through at your own pace.
Step 1 of 5
The job lands on the customer, not in an inbox
Watch the work order open on the customer's own page, with the address, the way in and the price already on it.
Step 1 of 5 · The job lands on the customer, not in an inbox
Watch the work order open on the customer's own page, with the address, the way in and the price already on it.
Watch another
A new inquiry becomes a customerInquiries arrive in five different places and some of them quietly go cold.From a price to money in the bankQuotes take an evening to write, and then nobody knows whether they were even opened.Taking somebody on, and their first day workingHiring lives in a spreadsheet and an inbox, and the new person's first day is a scramble.FinanceYou only find out what a month really made weeks after it has finished.
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